Terms of Service

Last updated: May 17, 2026

Welcome to Sakeenaty. By creating an account or using our platform, you agree to these terms. Please read them carefully.

Eligibility

  • You must be at least 18 years old to use Sakeenaty.
  • You must be Muslim and genuinely seeking marriage.
  • You must provide truthful information. Misrepresenting your identity, age, marital status, or intentions is grounds for immediate removal.

Your Account

  • One account per person. Duplicate accounts will be removed.
  • You are responsible for keeping your login credentials secure.
  • All accounts are subject to verification. We may request additional proof of identity at any time.

Conduct & Communication

Sakeenaty is built on Islamic values. Your conduct on the platform must reflect that.

  • Every account must pass identity verification with a real member of our team. You can choose between a live verification call and a self-recorded video; both are reviewed by our team. For sisters, the designated Wali handles verification on her behalf — by joining the live call, or by recording on her behalf. Recordings are stored privately and used only for identity review.
  • Conversations between a man and woman always include the woman's Wali (guardian). Attempting to circumvent this is a violation of our terms.
  • Harassment, inappropriate language, or immodest behavior will result in a ban.
  • Do not share personal contact information (phone numbers, social media handles, email addresses) in messages, your bio, profile answers, or any other written or obfuscated form. Once a match has progressed to a voice or video call with the Wali present, you may exchange contact details there if both sides agree.
  • Respect every person you interact with. Ghosting, leading someone on, or wasting someone's time is taken seriously.

Matching & Communication

  • Connections are request-based, not swipe-based. Both parties must consent.
  • Connection requests do not expire and remain pending until the recipient acts. You cannot send a new request while you have unanswered incoming requests — clear your inbox first.
  • All communication happens on-platform. Voice and video calls are conducted through Sakeenaty, never through external channels.

Privacy

Your privacy matters deeply to us. Please review our Privacy Policy for details on how we collect, use, and protect your data.

Subscriptions & Payments

  • Sakeenaty is free for women. Men pay a subscription fee.
  • Sakeenaty offers Lite, Monthly, 6-month, and Lifetime plans for men. Lite, Monthly, and 6-month plans renew automatically unless cancelled before the next renewal date. Lifetime access is a one-time purchase and does not auto-renew. The Lite plan includes a fixed number of connection requests per billing period.
  • Except where required by applicable law, all subscription and paid plan charges are final and non-refundable.
  • Approved refund exceptions are limited to duplicate charges, billing mistakes, technical errors, or other support-authorized cases.
  • If you cancel a recurring subscription, cancellation stops future renewals only. It does not retroactively refund your current billing period or any prior charge.
  • Payments are processed securely through Stripe. We never store your card details directly.

Content Ownership

You retain ownership of any content you submit (photos, text, answers). By using Sakeenaty, you grant us a limited license to display your content on the platform for the purpose of facilitating matches. We will never sell your content or use it for advertising.

Termination

We reserve the right to suspend or permanently remove any account that violates these terms, engages in harmful behavior, or is reported by multiple users. You may delete your account at any time from your dashboard settings.

When you delete your account, we withdraw your pending requests, end your active matches (notifying the other party), close your conversations, cancel pending verification bookings, and remove your profile from search and discovery. Active paid subscriptions must be cancelled before deletion.

Disclaimers

  • Sakeenaty facilitates introductions. We do not guarantee any specific outcome, including marriage.
  • We are not responsible for the actions of users outside the platform.
  • While we verify identities to the best of our ability, we cannot guarantee the accuracy of every detail in a user's profile.

Contact

If you have questions about these terms, reach out to us at legal@sakeenaty.com.